In a recent episode of the Voice Like a Lion podcast, host Steven Pemberton sat down with Shane Mishler, the COO of SD Tech, to discuss the intriguing blend of personal resilience and corporate growth. Shane's journey, unconventional as it may be, is a narrative that transcends the normative trajectory of career progression, embodying the essence of seizing life's opportunities amidst challenges. Mishler's story begins with a selfless act, taking in a struggling friend and inadvertently setting the stage for his entry into the tech industry. This tale, however, is more than just a sequence of fortunate events. It's a reflection on the potent mix of emotional intelligence, operational acumen, and the power of relationships that can propel a company—and an individual—to new heights. In his conversation with Pemberton, Shane candidly recounts his transition from life coaching his friend to inadvertently catching the attention of SD Tech's owner, Wes Homer. It's an anecdote that illustrates the serendipity often found at the crossroads of personal and professional life. Shane's approach to the challenges he and his friend faced was systematic and empathetic—a duality that would later define his operational strategy. The discussion takes a turn towards the technical when Shane speaks of the strategic gaps he identified and filled upon joining SD Tech. From a deep dive into the company's help desk ticket system to the implementation of streamlined processes and a client-centered focus, Shane's tactics were meticulous and data-driven. His ability to recognize the interplay between a company's technical needs and its human element was pivotal to the company's success. Shane emphasizes the significance of building trust, both within his family unit and within the business. It's clear that his upbringing, as the eldest of eight siblings in a single-parent household, imbued him with an innate understanding of human dynamics and a leadership mentality. This foundation of trust is a recurrent theme, underpinning his professional relationship with Wes and the subsequent expansion of SD Tech. What resonates most is the attention Shane pays to the emotional component of business problems. His perspective—that every technical issue has an emotional counterpart—is a lesson in the importance of empathy in technology and business. Shane's holistic approach to problem-solving, considering both the technical and emotional facets, is what sets him apart in a field often criticized for its lack of human connection. SD Tech's ability to scale, particularly in supporting small businesses with multiple locations, is testament to Shane's philosophy of focusing on people and processes. The conversation also touches on the nuances of client relationships in the MSP (Managed Service Provider) space and the value of catering to the human behind the technology. In summary, Shane Mishler's journey to mastering growth at SD Tech is a blend of personal development and strategic business innovation. His story serves as an exemplar for those looking to navigate the intricate balance between personal challenges and professional excellence. Through emotional intelligence, operational expertise, and the strength of relationships, Shane has crafted a narrative of success that is as instructive as it is inspiring. The episode, rich with insights into mentorship, business strategy, and the power of seizing opportunities, is a must-listen for anyone seeking motivation or guidance in their own career path. Shane's story is not just about the triumphs of an individual or a company; it's about the universal principles that underlie success in any endeavor.